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    Home > Oneida Savings’ Identity Protection Policy


    Oneida Savings' Identity Protection Policy


    Know the truth. Protect yourself.

    Security Alert: Customers have been reporting that they are receiving phone calls that claim to be from Oneida Savings Bank, stating that their (debit) cards have been closed or that they have gone over their limit on their card.

    What you should do if you receive a call, voice mail or text: If you receive a phone call, voice mail or text message stating there is a problem with your account and/or requesting or confirming any personal information (e.g. social security number, account numbers, birthday, PIN [Personal Identification Number], etc.) in order to protect your account, immediately hang up the phone or delete the voice or text message. Your caller ID may even show the number as coming from Oneida Savings Bank.

    Do not answer the questions or take any action as requested (e.g. press "1" to speak to the security department, call a given phone number, visit an Internet site, etc.) After you receive this call/text or voice mail message, please contact Oneida Savings directly at (315) 363-2000 or 1-800-211-0564 to validate or report the call and request.

    In the interest of protecting your identity, please know Oneida Savings Bank DOES NOT ask for your:
    • Personal
    • Financial, or
    • Account Information
    via
    • Telephone
    • Email, or
    • Pop-up window

    If you receive a request asking for such information, please do not respond and never click on a link contained in a suspicious email.
    If you suspect that you have provided personal information via telephone or online in response to a fraudulent email, pop-up or phony Website claiming to be Oneida Savings Bank, notify us immediately at (315) 363-2000 or 1-800-211-0564.

     


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